Hospital Workplace Experience
I mapped a hospital workplace experience and redesigned the digital touch points to inspire a new remote workplace experience.
Mapping for digital transformation in a remote workplace experience
Tenet, operates 65 hospitals and over 450 healthcare facilities, and provides healthcare support services to health systems and other clients.
Owns the final word in the patient’s care/medical needs. Lead orchestrater of care, in spite of extremely busy schedules.
Coordinator of the care team, managing multiple nurses and assigning them when necessary.
Shift worker responsible for patient(s) care throughout the stay. They are assigned to several patients during a shift as well as assisting in procedures.
Their top concern is fostering continued relationships between the physician(s) and hospital/tenet network.
The patient that has come to the hospital in order to have a medical surgery taken care of.
Identifying actors and environments
I conducted a few of 1-on-1 phone interviews with colleagues and connections in the medical field. I also reviewed several video diaries and journal style videos on YouTube.
Journey Mapping a system
I built a full map to capture the story of how the hosptial system affected and helped all of the actors. Based on the data from research, I named the phases of the hospital’s system, and then used imagery to build a story around it. As a result, I identified touchpoints to consider for redesign.
For each phase of the map I found a photo to visualize the interaction, environment, key tasks and key details about the touchpoints (user, method, and device).
After I identified touchpoints, I built wireframes for screens with notes to describe how the components and features solved user needs.
I led the team approach through rapid wireframing. I collaborated with a UX manager and a visual designer on this project. We used 3 methods to capture ideas and also explore bringing in new patterns.
I used screen captures to build mood boards and notes to describe features and patterns to solve the user stories
I created low-fidelity custom digital sketches built with notes to describe functionality. These screens focused on iterative co-creation.
I applyed UI Kits and used the shared component library to rapidly build screens.