Hospital Workplace Experience

I mapped a hospital workplace experience and redesigned the digital touch points to inspire a new remote workplace experience.


Mapping for digital transformation in a remote workplace experience

Project Keywords

Dec. 2022 (14 days)

Research outcomes

Art of the possible

My Role

UX Designer (Contributor)

My Role
UX Design Lead

As Sr. Consultant at Avanade, I was staffed as UX Design Lead for client for a 2-week scope of work to define user touch points and create wireframes.


Tenet, operates 65 hospitals and over 450 healthcare facilities, and provides healthcare support services to health systems and other clients.


Competition for physicians and nurses is high, while the number of doctors is decreasing. In order to compete the Tenet Health System must help their provider network to understand how their system meets their needs and the needs of their patients.

In the winter of 2022, our Avanade design team was brought on to review their workplace experience and redesign system touchpoints to meet the needs in the hospital industry brought on by the pandemic. Some key areas needed were remote workplace adaptation, integration with modern technology, and designing human-centered touchpoints for their workforce and patients.



Owns the final word in the patient’s care/medical needs. Lead orchestrater of care, in spite of extremely busy schedules.

Advanced/Lead Nurse

Coordinator of the care team, managing multiple nurses and assigning them when necessary.


Shift worker responsible for patient(s) care throughout the stay. They are assigned to several patients during a shift as well as assisting in procedures.


Their top concern is fostering continued relationships between the physician(s) and hospital/tenet network.


The patient that has come to the hospital in order to have a medical surgery taken care of.

Identifying actors and environments

I conducted a few of 1-on-1 phone interviews with colleagues and connections in the medical field.  I also reviewed several video diaries and journal style videos on YouTube. 

User empathy can be captured by understanding sensory data


Journey Mapping a system

I built a full map to capture the story of how the hosptial system affected and helped all of the actors.  Based on the data from research, I named the phases of the hospital’s system, and then used imagery to build a story around it. As a result, I identified touchpoints to consider for redesign. 

This is a thumbnail of the full Figma artboard of the whole journey map

For each phase of the map I found a photo to visualize the interaction, environment, key tasks and key details about the touchpoints (user, method, and device).

After I identified touchpoints, I built wireframes for screens with notes to describe how the components and features solved user needs.



I led the team approach through rapid wireframing. I collaborated with a UX manager and a visual designer on this project. We used 3 methods to capture ideas and also explore bringing in new patterns. 

Inspirational wireframes

I used screen captures to build mood boards and notes to describe features and patterns to solve the user stories

Critical wireframes

I created low-fidelity custom digital sketches built with notes to describe functionality. These screens focused on iterative co-creation.

Component wireframes

I applyed UI Kits and used the shared component library to rapidly build screens.