A system redesign to create a competitive edge for operations at a food service company.
Case Study & Showcase
Redesign a custom application for a food service company.
a French food services and facilities management company headquartered in the Paris. It has 412,088 employees as of 2021, operates in 55 countries and serves 100 million customers on a daily basis. Their customers are large facilities such as hospitals, coporate offices, and public schools.
A key task in the workflow allows food workers to report food waste. This data helps to manage inventory, plan menus and recipes, protect profits and sustainability. The task flow is cumbersome, the screens are hard to use, and they wanted a more data friendly approach to the experience. Our team was brought in to rem image a user-centered approach to the task manager
We only had 7 days turn-around from pitch to delivery. The goal of my discovery was to make the design less ambigous.
Stages of User Journey Uncovery needs during different phases of the journey
Prepares recipes and handles food. Responsible for hygiene and safety of customers. Ability to handle devices may be compromised. Tech savviness could be low
Responsible for inventory of food supplies. Selects recipes for the menu. Most likely has permissions at multiple locations. Data is very important.
User Task flow
System design problems
User design problems
I started designing screens and components, and I worked with a visual designer to flesh out the concepts for the final prototype.
Wireframes with notes I mapped the user journey and the system needs layed out the components to describe functionality to review with the team.
Tool Hub Workers and site managers need to choose the correct tool from the manager system.
Menu/Recipe selection Screen Workers need to find the menu, but also they need support to record waste incidents as part of their work routine.
Record Waste Screen Workers need to record waste. They may need to batch record incidents for large indidents or they may need to record single items.
Hands-free Controls Worker accessibility needs to acommodate messy hands, full hands and real-time data entry in a kitchen or storage freezer.
Usage Analytics Site managers and workers need to make data driven decisions. This screen needs to be customizable based on role and personalization.
Workflow designed for multiple device
Built 14 screens to represent recording waste task flow.
Interface Desiogn I collaborated with a visual designer to flesh out the interface design.
This project was done 100% remotely and with a very tight turn around time. I used Generative AI to accent the story telling and Design thinking to describe assumptions and details.